MP3s:  You will have a password to access the file, and you will normally receive this email 1-8 hours after purchase, Monday - Friday, and on week ends/holidays if we are in the office. Sales Tax: is charged for purchases in Illinois.We will email you a secure link from which to download your MP3 and instructions for doing so. 

Cable or DSL High Speed Connections are required for downloading MP3s as these are very large files. They do not take much time to download. A few have been able to download on dial-up, it is not recommended or guaranteed.

Please add our email address to your address book, so it does not end up in your spam file.
MP3 files are downloaded via the Internet. MP3 files are available internationally. Our items are in the English Language, however the download-able MP3’s will be emailed to you.

FREE MP3’S You must send us an email within 7 days of payment for your order. Free offer expires 7 days after payment is received. Do NOT place your free title in your shopping cart. You will pay for it because the cart does not deduct automatically. We will have to refund your order and have you place it over correctly if you send us an email wanting an item that you paid for to be free.

CDs:  are shipped  M-F excluding postal holidays. Your order will ship the day of payment or the next business day. You will be emailed a shipping notice. CDs are mailed First Class, USPS in a  bubble envelope. First class mail usually takes 3-5 days to reach most areas from Illinois.  If you do not receive your package in a reasonable time be sure to contact us.

*We ship CD’s  inside the USA only*
 
Sales Tax: is charged for purchases in Illinois.

FREE CD’S: You must email us your free title before your item ships. Usually same day or next day excluding week ends and holidays. So email us the name of your free title as soon after payment as possible.

Shipping will be USPS

First class mail:

1 CD $2.25

2 CD's $2.75

3 CD's $3.00

Flat rate Priority Mail 4 or more CD's $6.00

 Our return policy:

CD’s: Your satisfaction is guaranteed for 14 days from delivery. To return an item, please email us first! Shipping costs to return are not refundable.

MP3’s:  The item is guaranteed to be as described. Refunds are available for 3 days after receipt if product is not as described. To claim your FREE MP3 see below.

Stage Shows: deposit is refundable if you cancel the show (in advance) and we are able to fill your time and date, otherwise the deposit is credited for a future show.

Phone Sessions: No refunds are available on phone sessions as they are billed as service time and you are using the service time you purchased.

If you ever have a problem with your order,  please email right away. We will immediately look into it as our goal is to have you as a satisfied customer. Please contact us prior to any returns.

You may write to, or call:

1-800-357-4851  Mon-Thurs Central Time  10:00 - 6:30 pm  Fridays 10:00-4:00 pm

Dawn Slavings
PO Box 268
Irving, IL 62051